Frequently Asked Questions
Everything you need to know about your Lotto Sport gear and orders.
How do I determine the right size for my Lotto footwear?
We provide a comprehensive size guide on each product page. Since sports performance shoes should fit snugly, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for performance apparel?
You can return unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, socks and undergarments cannot be returned unless they are defective.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
Are Lotto Sport products covered by a warranty?
Yes, all our products come with a limited warranty against manufacturing defects. If you experience any quality issues within 6 months of purchase, please contact our customer service team with photos of the item.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and shipping costs are calculated at checkout.
How should I care for my Lotto football boots?
To maintain the longevity of your boots, remove excess mud with a soft brush after use and air dry them naturally. Avoid direct heat sources like radiators, as they can damage the synthetic or leather materials.